Shipping & Return/ Exchange Policy
All our products go through a series of quality check, and we hope that you never have a reason to return your purchase. However, if you are not happy with any part of your purchase for any reason at all, feel free to let us know, and we will do whatever it takes to make things right. Your satisfaction is non-negotiable for us. So if anything, doesn’t meet your expectation, don’t stress!
- We offer 10 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. We do not charge for reverse shipment.
- After receiving your return request, we will assign a courier partner for the pickup from your address. You will have to keep the parcel ready for pick up. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. We will reimburse you the shipping cost upto INR 100. We recommend you to use SPEED POST for reliable courier service & minimum shipping charges. Reverse Pick Up is subject to the availability of the service in your area pin code.
- Please note, you can initiate a request for return directly from your end by visiting the "Track Order" section on header or bottom of the website page. Once the order is delivered to you, the status is updated as delivered and you will find an option for "Request Return". Our customer service team will then get in touch with you as soon as possible. Also, if you wish, you can reach out to us directly on the contact details mentioned below in point 11.
- We are proud of our products and take utmost care to meet industry highest standards, however, if by any chance you're not satisfied with your purchase, we're here to help. We do accept returns, subject to certain terms and conditions. The item you want to return should be in the same condition you received it - unused, unworn, with original tags, and in its original packaging. It's important that the product remains in the state it was received to ensure a smooth return process.
- All products bought can only be returned for STORE CREDIT. This means that you can buy products from us for the amount that is to be returned to you, but you will not receive cash back. All returns will be accepted against the original order only once. Return will not be accepted for any previous exchanges. Store credits are valid for lifetime & can be used anytime as per you want.
- Please note Refunds are only applicable in the case of damaged product, wrong product (you ordered X, but you received Y) or an article with missing item or accessory is delivered to you. However, to ensure your request is processed without any hick ups we request you to kindly share a 360 degree unpacking video of the product for us to ascertain facts of your claim.
- Once the return pick up is delivered to us we will take 72 hours to process your refund in the form of store credit. Incase you do not receive do not receive credit note from us within specified time, kindly contact us at the given details in point no. 11.
- We also offer Exchange in case you are not satisfied with the size, color, or any other reason.
- After placing an order on Elchic, if you wish to cancel your order, please email us at firstname.lastname@example.org, or call us at +91 8130635533 with the order details. For faster response we request you to drop us a message on Instagram (elchicstore) or whatsapp us at number given above. If your order has not been processed, we can cancel it and refund your amount. After the order is dispatched, unfortunately, we will not be able to cancel it.
- We work with various expert courier partners such as Delhivery, Xpressbees, Ecom Express, Blue Dart, DTDC and many more to ensure your product is delivered to you and timely.
- You may reach out to our dedicated customer service in regard to any issue or an enquiry on our email address email@example.com , call us at +91 8130635533, drop us a message on Instagram (elchicstore).
REFUND OF PRODUCTS BOUGHT IN SPECIAL OFFERS
Products purchased during special offers/promotions such as BOGO Sale (Buy 1 Get 1 Free) wherein free products are included or special discounts are given, such orders will not be eligible for any returns. This is because the products are sold are already sold with heavy discounts to offer you maximum value. All sale are final and exchange may be processed only in exceptional situation as per the product availability, and as per sole discretion of the company. Therefore, we request you to please check size details thoroughly before making any purchase.
SELF-SHIP OF ORDERS IN CASE OF RETURN
- Reverse Pick Up is subject to the availability of the service in your area pin code.
- Our warehouse address is,
HAPPY PANDA CREATIONS
FIRST FLOOR, DESWAL FARM,
DELHI-JAIPUR HIGHWAY, NH-8
NEAR HERO HONDA CHOWK,
PIN CODE – 122001
- Kindly take care that the product(s) are packed securely to avoid any damage or loss in transit. All products must be in unused condition and in original condition with tags/stickers as it was delivered to you. Once the packet is delivered to us we reimburse you a fee upto INR 100 as per the receipt provided by you, within 48 hours from the time of delivery.
- We recommend you to use SPEED POST for reliable courier service & minimum shipping charges.
CAUTION: KINDY RECORD AN UNBOXING VIDEO OF THE PACKAGE DELIVERED WITH NO CUTS SO THAT IN CASE OF DELIVERY OF FAULTY PRODUCTS, WE CAN PROVIDE YOU WITH HASSLE FREE RETURN/EXCHANGE.
Remember, we feel all our customers are part of the Elchic fashion community and we take utmost pride in serving your style and taste. Trust us, we want you to enjoy your shopping with incredible peace of mind!